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current.php	22 B	-rw-r--r--	2026-04-01 01:39

Rename

Envelope-to: josh.muller@webanfix.com
Delivery-date: Wed, 18 Feb 2026 13:44:19 -0500
Date: Wed, 18 Feb 2026 18:42:23 +0000
From: "Customer (Webanfix)" <support@webanfix.zendesk.com>
Reply-To: Webanfix <support+idYGD1JV-4EL02@webanfix.zendesk.com>
To: Connor S <connor@webanfix.com>, 
 "josh.muller@webanfix.com" <josh.muller@webanfix.com>
Message-ID: <YGD1JV4EL02_6996080f74ccb_547b312bcde2db_sprut@zendesk.com>
In-Reply-To: <YGD1JV4EL02@zendesk.com>
Subject: [Webanfix] SAMPLE: How does Zendesk work
Mime-Version: 1.0
Content-Type: multipart/alternative;
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Content-Transfer-Encoding: 7bit
Auto-Submitted: auto-generated
    
 Content analysis details:   (2.5 points, 5.0 required)
  pts rule name              description
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 -0.0 SPF_HELO_PASS          SPF: HELO matches SPF record
  1.5 SPF_SOFTFAIL           SPF: sender does not match SPF record (softfail)
  0.1 DKIM_SIGNED            Message has a DKIM or DK signature, not necessarily valid
 -0.1 DKIM_VALID             Message has at least one valid DKIM or DK signature
  0.0 RCVD_IN_VALIDITY_RPBL_BLOCKED RBL: ADMINISTRATOR NOTICE: The query to
                              Validity was blocked.  See
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                            [198.177.122.24 listed in bl.score.senderscore.com]
  0.0 HTML_MESSAGE           BODY: HTML included in message
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                             background
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                              Validity was blocked.  See
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                              for more information.
                             [198.177.122.24 listed in sa-accredit.habeas.com]
  0.0 RCVD_IN_VALIDITY_CERTIFIED_BLOCKED RBL: ADMINISTRATOR NOTICE: The
                             query to Validity was blocked.  See
                             https://knowledge.validity.com/hc/en-us/articles/20961730681243
                              for more information.
                         [198.177.122.24 listed in sa-trusted.bondedsender.org]
  1.0 FORGED_SPF_HELO        No description available.
 -0.0 DKIMWL_WL_HIGH         DKIMwl.org - High trust sender
X-Spam-Flag: NO

----==_mimepart_6996080f89df9_4b19a0746376
Content-Type: text/plain;
 charset=utf-8
Content-Transfer-Encoding: quoted-printable

A ticket (#2) by Customer has been received. It is unassigned.<br/><br/>-=
---------------------------------------------

Hello, let's see how you or your agents can easily respond to and solve t=
ickets.

Feel free to email additional customer test inquiries to **support@webanf=
ix.zendesk.com**.

But first, let's start by solving one ticket.

Your Zendesk Team

--------------------------------
This email is a service from Webanfix.

[YGD1JV-4EL02]=

----==_mimepart_6996080f89df9_4b19a0746376
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">
  <style type=3D"text/css">
    table td {
      border-collapse: collapse;
    }
    body[dir=3Drtl] .directional_text_wrapper { direction: rtl; unicode-b=
idi: embed; }

</style>

.simplified-email-footer .content {
                padding: 16px; }
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          </style>
        </head>
<body lang=3D"en-us" style=3D"width: 100%!important; margin: 0; padding: =
0;">
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ont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Ne=
ue','Arial','sans-serif'; font-size: 14px; line-height: 1.5; color:#44444=
4;">
    A ticket (<a target=3D"_blank" href=3D"https://webanfix.zendesk.com/a=
gent/tickets/2">#2</a>) by Customer has been received. It is unassigned.<=
br><br><div class=3D"zd-comment" dir=3D"auto">Hello, let's see how you or=
 your agents can easily respond to and solve tickets.<br><br>Feel free to=
 email additional customer test inquiries to <b>support@webanfix.zendesk.=
com</b>.<br><br>But first, let's start by solving one ticket.<br><br>Your=
 Zendesk Team</div>
  </div><br>
  <div style=3D"font-family: 'system-ui','-apple-system','BlinkMacSystemF=
ont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Ne=
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5c; margin: 10px 0 14px 0; padding-top: 10px;">
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r" style=3D"font-size: 14px; color: #000000; width: 100%; margin-bottom: =
20px;">    <tbody>      <tr style=3D"background-color: white;">        <t=
d dir=3D"ltr" class=3D"content" style=3D"font-family:'system-ui','-apple-=
system','BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','=
Cantarell','Helvetica Neue','Arial','sans-serif';width: 100%; border: sol=
id 10px rgb(248,248,248); padding: 24px 32px;">          <table dir=3D"lt=
r" style=3D"margin-right: auto;">            <tbody>              <tr>   =
             <td dir=3D"ltr" style=3D"font-family:'system-ui','-apple-sys=
tem','BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Can=
tarell','Helvetica Neue','Arial','sans-serif';padding:0;padding-right:8px=
;">                  <span style=3D"border-radius: 2px; font-size: 12px; =
font-weight: 500; vertical-align: text-top; background-color: #FFB648; co=
lor: #2f3941; border-top: 3px solid #FFB648; border-right: 5px solid #FFB=
648; border-bottom: 3px solid #FFB648; border-left: 5px solid #FFB648;">N=
ew</span>                </td>                <td dir=3D"ltr">           =
       <span style=3D"font-weight:500; font-size:15px; line-height: 30px;=
 text-decoration: none; vertical-align: text-top;">Ticket <a href=3D"http=
s://webanfix.zendesk.com/agent/tickets/2" target=3D"_new" style=3D"text-d=
ecoration:none;">#2</a></span>                </td>              </tr>   =
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border-spacing: 0px 10px; border-collapse: separate; margin-top: 14px;"> =
           <tbody>              <tr>                <th class=3D"namecard=
" style=3D"font-weight: normal; min-width: 168px; text-align: left;">    =
              <table dir=3D"ltr">                    <tbody><tr>         =
             <td dir=3D"ltr" style=3D"font-family:'system-ui','-apple-sys=
tem','BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Can=
tarell','Helvetica Neue','Arial','sans-serif';font-weight: 500; border-ri=
ght: solid 168px transparent;">                        Requester         =
             </td>                    </tr>                    <tr>      =
                <td dir=3D"ltr" class=3D"light-text" style=3D"font-family=
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lor: #333333;">                        <table dir=3D"ltr">               =
           <tbody><tr>                            <td dir=3D"ltr" style=3D=
"font-family:'system-ui','-apple-system','BlinkMacSystemFont','Segoe UI',=
'Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','san=
s-serif';padding-left: 0px;">                              <img src=3D"ht=
tps://webanfix.zendesk.com/images/2016/default-avatar-80.png" width=3D"20=
" height=3D"20" style=3D"border-radius: 50%; vertical-align: text-top">  =
                          </td>                            <td dir=3D"ltr=
" style=3D"font-family:'system-ui','-apple-system','BlinkMacSystemFont','=
Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','A=
rial','sans-serif';padding-right:5px;">                              <spa=
n style=3D"line-height: 20px">Customer <example@zendesk.com></example@zen=
desk.com></span>                            </td>                        =
  </tr>                        </tbody></table>                      </td=
>                    </tr>                  </tbody></table>             =
   </th>                <th class=3D"namecard" style=3D"font-weight: norm=
al; min-width: 168px; text-align: left;">                  <table dir=3D"=
ltr">                    <tbody><tr>                      <td dir=3D"ltr"=
 style=3D"font-family:'system-ui','-apple-system','BlinkMacSystemFont','S=
egoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Ar=
ial','sans-serif';font-weight: 500;">                        Assignee    =
                  </td>                    </tr>                    <tr> =
                     <td dir=3D"ltr" class=3D"light-text" style=3D"font-f=
amily:'system-ui','-apple-system','BlinkMacSystemFont','Segoe UI','Roboto=
','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','sans-serif=
'; color: #333333;">                        <table dir=3D"ltr">          =
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ell','Helvetica Neue','Arial','sans-serif';color: rgb(204, 51, 64); backg=
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(255, 240, 241); border-left: solid 4px rgb(255, 240, 241);">            =
                  Unassigned                            </td>            =
                                          </tr>                        </=
tbody></table>                      </td>                    </tr>       =
           </tbody></table>                </th>              </tr>      =
      </tbody>          </table>          <table dir=3D"ltr" style=3D"bor=
der-spacing: 0px 8px; margin-top: 16px;">            <tbody>             =
               <tr>                <td dir=3D"ltr" style=3D"font-family:'=
system-ui','-apple-system','BlinkMacSystemFont','Segoe UI','Roboto','Oxyg=
en-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','sans-serif';font-=
weight: 500;padding-right:24px;">                  CCs                </t=
d>                <td dir=3D"ltr" class=3D"light-text" style=3D"font-fami=
ly:'system-ui','-apple-system','BlinkMacSystemFont','Segoe UI','Roboto','=
Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','sans-serif'; =
color: #333333;">                  Connor S                </td>         =
     </tr>                                          <tr>                <=
td dir=3D"ltr" style=3D"font-family:'system-ui','-apple-system','BlinkMac=
SystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helve=
tica Neue','Arial','sans-serif';font-weight: 500;padding-right:24px;">   =
               Followers                </td>                <td dir=3D"l=
tr" class=3D"light-text" style=3D"font-family:'system-ui','-apple-system'=
,'BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantare=
ll','Helvetica Neue','Arial','sans-serif'; color: #333333;">             =
     -                </td>              </tr>                           =
 <tr>                <td dir=3D"ltr" style=3D"font-family:'system-ui','-a=
pple-system','BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubun=
tu','Cantarell','Helvetica Neue','Arial','sans-serif';font-weight:500;pad=
ding-right:24px;">                  Group                </td>           =
     <td dir=3D"ltr" class=3D"light-text" style=3D"font-family:'system-ui=
','-apple-system','BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans',=
'Ubuntu','Cantarell','Helvetica Neue','Arial','sans-serif'; color: #33333=
3;">                  Support                </td>              </tr>    =
          <tr>                <td dir=3D"ltr" style=3D"font-family:'syste=
m-ui','-apple-system','BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sa=
ns','Ubuntu','Cantarell','Helvetica Neue','Arial','sans-serif';font-weigh=
t:500;padding-right:24px;">                  Organization                =
</td>                <td dir=3D"ltr" class=3D"light-text" style=3D"font-f=
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','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','sans-serif=
'; color: #333333;">                  -                </td>             =
 </tr>              <tr>                <td dir=3D"ltr" style=3D"font-fam=
ily:'system-ui','-apple-system','BlinkMacSystemFont','Segoe UI','Roboto',=
'Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','sans-serif';=
font-weight:500;padding-right:24px;">                  Brand             =
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rif'; color: #333333;">                  Webanfix                </td>   =
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"font-family:'system-ui','-apple-system','BlinkMacSystemFont','Segoe UI',=
'Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','san=
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/td>              </tr>              <tr>                <td dir=3D"ltr" =
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goe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Ari=
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Channel                </td>                <td dir=3D"ltr" class=3D"ligh=
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cket                </td>              </tr>              <tr>           =
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inkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell',=
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;">                  Priority                </td>                <td dir=
=3D"ltr" class=3D"light-text" style=3D"font-family:'system-ui','-apple-sy=
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