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Return-Path: <support@webanfix.zendesk.com> Delivered-To: josh.muller@webanfix.com Received: from premium61.web-hosting.com by premium61.web-hosting.com with LMTP id uGSDAIQIlml64TMAxpPUbA (envelope-from <support@webanfix.zendesk.com>) for <josh.muller@webanfix.com>; Wed, 18 Feb 2026 13:44:20 -0500 Return-path: <support@webanfix.zendesk.com> Envelope-to: josh.muller@webanfix.com Delivery-date: Wed, 18 Feb 2026 13:44:20 -0500 Received: from infra-nat.jellyfish.systems ([198.177.122.24]:40024 helo=asp-relay-shared.jellyfish.systems) by premium61.web-hosting.com with esmtps (TLS1.3) tls TLS_AES_256_GCM_SHA384 (Exim 4.99.1) (envelope-from <support@webanfix.zendesk.com>) id 1vsmX5-0000000EmoG-0Xaa for josh.muller@webanfix.com; Wed, 18 Feb 2026 13:44:19 -0500 Authentication-Results: asp-relay-shared.jellyfish.systems; dkim=pass header.d=zendesk.com header.s=zendesk2 header.b=Qx+gRowi; spf=pass (asp-relay-shared.jellyfish.systems: domain of support@webanfix.zendesk.com designates 188.172.138.48 as permitted sender) smtp.mailfrom=support@webanfix.zendesk.com; dmarc=pass (policy=reject) header.from=zendesk.com Received: from mta-retry3.pod28.euc1.zdsys.com (mta-retry3.pod28.euc1.zdsys.com [188.172.138.48]) (using TLSv1.3 with cipher TLS_AES_256_GCM_SHA384 (256/256 bits) key-exchange ECDHE (prime256v1) server-signature RSA-PSS (2048 bits) server-digest SHA256) (No client certificate requested) by asp-relay-shared.jellyfish.systems (Postfix) with ESMTPS id 4fGQQ04PjlzFqBg for <josh.muller@webanfix.com>; Wed, 18 Feb 2026 18:43:36 +0000 (UTC) Received: from zendesk.com (unknown [127.0.0.6]) by mta-out15.pod28.euc1.zdsys.com (Zendesk) with ESMTP id 599d9d2f-105a-4652-8c67-8c4ecf33166e; Wed, 18 Feb 2026 18:42:23 +0000 (UTC) Date: Wed, 18 Feb 2026 18:42:23 +0000 From: "Customer (Webanfix)" <support@webanfix.zendesk.com> Reply-To: Webanfix <support+idYGD1JV-4EL02@webanfix.zendesk.com> To: Connor S <connor@webanfix.com>, "josh.muller@webanfix.com" <josh.muller@webanfix.com> Message-ID: <YGD1JV4EL02_6996080f74ee9_0ea824c6212374_sprut@zendesk.com> In-Reply-To: <YGD1JV4EL02@zendesk.com> Subject: [Webanfix] "Support" assignment: SAMPLE: How does Zendesk work Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_6996080f8905a_5035f19a0912bf"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Delivery-Context: event-id-25610046168604 X-Priority: 3 Auto-Submitted: auto-generated X-Auto-Response-Suppress: All X-Mailer: Zendesk Mailer X-Zendesk-From-Account-Id: 88f8669 X-Zendesk-Email-Id: 01KHS0YYFF4164R28KD7X042QC DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk2; t=1771440143; bh=xG/T/4Lm4/WrwhPXywQaZMm1+kcEuGThpcUfd4MhaMY=; h=date:from:reply-to:to:message-id:in-reply-to:subject:mime-version:content-type:content-transfer-encoding; b=Qx+gRowiEUmFAJcaVW4v/9pC3SnfuWolIvkborkO4JbJRpdaim7qxRwh/goeRilJiLnHb56y7Z2/wuHApd//ATAfRkoIdvpmMy/lF0dDKB8Fk4PXIB/P+GVsXaQtqgcSIwhJFQ4Fzx3PNcRA2bFVC1tZkwNpyy4NHriqMD3vmSSM7751cAEmCDp9q1cAWOvg95hom/yQAO/lpGbWjpp9V8/tKN6XmzIXq5wPXrrQIVj19A4mogOoCIG0VF/xO/wgha/psc3+9H8clPQS0B8rIihAYJh15oNI2t66ObdYLfzPrRWwEqO5sLIQDRbz0e4UXQUFCITO9+UUjQ8xpOVIBg== X-Jellyfish-No-Auto-Response: 1 X-Spam-Status: No, score=2.5 X-Spam-Score: 25 X-Spam-Bar: ++ X-Ham-Report: Spam detection software, running on the system "premium61.web-hosting.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: This ticket (#2) has been assigned to group 'Support', of which you are a member.<br/><br/> Hello, let's see how you or your agents can easily respond to and solve tickets. Content analysis details: (2.5 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 RCVD_IN_VALIDITY_CERTIFIED_BLOCKED RBL: ADMINISTRATOR NOTICE: The query to Validity was blocked. See https://knowledge.validity.com/hc/en-us/articles/20961730681243 for more information. [198.177.122.24 listed in sa-trusted.bondedsender.org] -0.0 SPF_HELO_PASS SPF: HELO matches SPF record 0.0 RCVD_IN_VALIDITY_RPBL_BLOCKED RBL: ADMINISTRATOR NOTICE: The query to Validity was blocked. See https://knowledge.validity.com/hc/en-us/articles/20961730681243 for more information. [198.177.122.24 listed in bl.score.senderscore.com] 1.5 SPF_SOFTFAIL SPF: sender does not match SPF record (softfail) 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.0 RCVD_IN_VALIDITY_SAFE_BLOCKED RBL: ADMINISTRATOR NOTICE: The query to Validity was blocked. See https://knowledge.validity.com/hc/en-us/articles/20961730681243 for more information. [198.177.122.24 listed in sa-accredit.habeas.com] 0.0 HTML_MESSAGE BODY: HTML included in message 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 1.0 FORGED_SPF_HELO No description available. -0.0 DKIMWL_WL_HIGH DKIMwl.org - High trust sender X-Spam-Flag: NO ----==_mimepart_6996080f8905a_5035f19a0912bf Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable This ticket (#2) has been assigned to group 'Support', of which you are a= member.<br/><br/>---------------------------------------------- Hello, let's see how you or your agents can easily respond to and solve t= ickets. Feel free to email additional customer test inquiries to **support@webanf= ix.zendesk.com**. But first, let's start by solving one ticket. Your Zendesk Team -------------------------------- This email is a service from Webanfix. [YGD1JV-4EL02]= ----==_mimepart_6996080f8905a_5035f19a0912bf Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <!DOCTYPE html><html dir=3D"auto" lang=3D"en-US-x-1"><head> <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8= "> <style type=3D"text/css"> table td { border-collapse: collapse; } body[dir=3Drtl] .directional_text_wrapper { direction: rtl; unicode-b= idi: embed; } </style> <style type=3D"text/css"> @media only screen and (max-width: 768px) { .simplified-email-footer .namecard { display: block; min-width: 100%; padding: 0 0 16px 0; } .simplified-email-footer .content { padding: 16px; } } </style> </head> <body lang=3D"en-us" style=3D"width: 100%!important; margin: 0; padding: = 0;"> <div style=3D"font-family: 'system-ui','-apple-system','BlinkMacSystemF= ont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Ne= ue','Arial','sans-serif'; font-size: 14px; line-height: 1.5; color:#44444= 4;"> This ticket (<a target=3D"_blank" href=3D"https://webanfix.zendesk.co= m/agent/tickets/2">#2</a>) has been assigned to group 'Support', of which= you are a member.<br><br><div class=3D"zd-comment" dir=3D"auto">Hello, l= et's see how you or your agents can easily respond to and solve tickets.<= br><br>Feel free to email additional customer test inquiries to <b>suppor= t@webanfix.zendesk.com</b>.<br><br>But first, let's start by solving one = ticket.<br><br>Your Zendesk Team</div> </div><br> <div style=3D"font-family: 'system-ui','-apple-system','BlinkMacSystemF= ont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Ne= ue','Arial','sans-serif'; font-size: 12px; line-height: 1.5; color: #4954= 5c; margin: 10px 0 14px 0; padding-top: 10px;"> <bdo dir=3D"ltr"> <table dir=3D"ltr" class=3D"simplified-email-foote= r" style=3D"font-size: 14px; color: #000000; width: 100%; margin-bottom: = 20px;"> <tbody> <tr style=3D"background-color: white;"> <t= d dir=3D"ltr" class=3D"content" style=3D"font-family:'system-ui','-apple-= system','BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','= Cantarell','Helvetica Neue','Arial','sans-serif';width: 100%; border: sol= id 10px rgb(248,248,248); padding: 24px 32px;"> <table dir=3D"lt= r" style=3D"margin-right: auto;"> <tbody> <tr> = <td dir=3D"ltr" style=3D"font-family:'system-ui','-apple-sys= tem','BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Can= tarell','Helvetica Neue','Arial','sans-serif';padding:0;padding-right:8px= ;"> <span style=3D"border-radius: 2px; font-size: 12px; = font-weight: 500; vertical-align: text-top; background-color: #FFB648; co= lor: #2f3941; border-top: 3px solid #FFB648; border-right: 5px solid #FFB= 648; border-bottom: 3px solid #FFB648; border-left: 5px solid #FFB648;">N= ew</span> </td> <td dir=3D"ltr"> = <span style=3D"font-weight:500; font-size:15px; line-height: 30px;= text-decoration: none; vertical-align: text-top;">Ticket <a href=3D"http= s://webanfix.zendesk.com/agent/tickets/2" target=3D"_new" style=3D"text-d= ecoration:none;">#2</a></span> </td> </tr> = </tbody> </table> <table dir=3D"ltr" style=3D"= border-spacing: 0px 10px; border-collapse: separate; margin-top: 14px;"> = <tbody> <tr> <th class=3D"namecard= " style=3D"font-weight: normal; min-width: 168px; text-align: left;"> = <table dir=3D"ltr"> <tbody><tr> = <td dir=3D"ltr" style=3D"font-family:'system-ui','-apple-sys= tem','BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Can= tarell','Helvetica Neue','Arial','sans-serif';font-weight: 500; border-ri= ght: solid 168px transparent;"> Requester = </td> </tr> <tr> = <td dir=3D"ltr" class=3D"light-text" style=3D"font-family= :'system-ui','-apple-system','BlinkMacSystemFont','Segoe UI','Roboto','Ox= ygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','sans-serif'; co= lor: #333333;"> <table dir=3D"ltr"> = <tbody><tr> <td dir=3D"ltr" style=3D= "font-family:'system-ui','-apple-system','BlinkMacSystemFont','Segoe UI',= 'Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','san= s-serif';padding-left: 0px;"> <img src=3D"ht= tps://webanfix.zendesk.com/images/2016/default-avatar-80.png" width=3D"20= " height=3D"20" style=3D"border-radius: 50%; vertical-align: text-top"> = </td> <td dir=3D"ltr= " style=3D"font-family:'system-ui','-apple-system','BlinkMacSystemFont','= Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','A= rial','sans-serif';padding-right:5px;"> <spa= n style=3D"line-height: 20px">Customer <example@zendesk.com></example@zen= desk.com></span> </td> = </tr> </tbody></table> </td= > </tr> </tbody></table> = </th> <th class=3D"namecard" style=3D"font-weight: norm= al; min-width: 168px; text-align: left;"> <table dir=3D"= ltr"> <tbody><tr> <td dir=3D"ltr"= style=3D"font-family:'system-ui','-apple-system','BlinkMacSystemFont','S= egoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Ar= ial','sans-serif';font-weight: 500;"> Assignee = </td> </tr> <tr> = <td dir=3D"ltr" class=3D"light-text" style=3D"font-f= amily:'system-ui','-apple-system','BlinkMacSystemFont','Segoe UI','Roboto= ','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','sans-serif= '; color: #333333;"> <table dir=3D"ltr"> = <tbody><tr> = <td dir=3D"ltr" style=3D"font-family:'system-ui','-apple-system= ','BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantar= ell','Helvetica Neue','Arial','sans-serif';color: rgb(204, 51, 64); backg= round-color:rgb(255, 240, 241); border-top: solid 2px rgb(255, 240, 241);= border-bottom: solid 2px rgb(255, 240, 241); border-right: solid 4px rgb= (255, 240, 241); border-left: solid 4px rgb(255, 240, 241);"> = Unassigned </td> = </tr> </= tbody></table> </td> </tr> = </tbody></table> </th> </tr> = </tbody> </table> <table dir=3D"ltr" style=3D"bor= der-spacing: 0px 8px; margin-top: 16px;"> <tbody> = <tr> <td dir=3D"ltr" style=3D"font-family:'= system-ui','-apple-system','BlinkMacSystemFont','Segoe UI','Roboto','Oxyg= en-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','sans-serif';font-= weight: 500;padding-right:24px;"> CCs </t= d> <td dir=3D"ltr" class=3D"light-text" style=3D"font-fami= ly:'system-ui','-apple-system','BlinkMacSystemFont','Segoe UI','Roboto','= Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','sans-serif'; = color: #333333;"> Connor S </td> = </tr> <tr> <= td dir=3D"ltr" style=3D"font-family:'system-ui','-apple-system','BlinkMac= SystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helve= tica Neue','Arial','sans-serif';font-weight: 500;padding-right:24px;"> = Followers </td> <td dir=3D"l= tr" class=3D"light-text" style=3D"font-family:'system-ui','-apple-system'= ,'BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantare= ll','Helvetica Neue','Arial','sans-serif'; color: #333333;"> = - </td> </tr> = <tr> <td dir=3D"ltr" style=3D"font-family:'system-ui','-a= pple-system','BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubun= tu','Cantarell','Helvetica Neue','Arial','sans-serif';font-weight:500;pad= ding-right:24px;"> Group </td> = <td dir=3D"ltr" class=3D"light-text" style=3D"font-family:'system-ui= ','-apple-system','BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans',= 'Ubuntu','Cantarell','Helvetica Neue','Arial','sans-serif'; color: #33333= 3;"> Support </td> </tr> = <tr> <td dir=3D"ltr" style=3D"font-family:'syste= m-ui','-apple-system','BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sa= ns','Ubuntu','Cantarell','Helvetica Neue','Arial','sans-serif';font-weigh= t:500;padding-right:24px;"> Organization = </td> <td dir=3D"ltr" class=3D"light-text" style=3D"font-f= amily:'system-ui','-apple-system','BlinkMacSystemFont','Segoe UI','Roboto= ','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','sans-serif= '; color: #333333;"> - </td> = </tr> <tr> <td dir=3D"ltr" style=3D"font-fam= ily:'system-ui','-apple-system','BlinkMacSystemFont','Segoe UI','Roboto',= 'Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','sans-serif';= font-weight:500;padding-right:24px;"> Brand = </td> <td dir=3D"ltr" class=3D"light-text" style=3D"fon= t-family:'system-ui','-apple-system','BlinkMacSystemFont','Segoe UI','Rob= oto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','sans-se= rif'; color: #333333;"> Webanfix </td> = </tr> <tr> <td dir=3D"ltr" style=3D= "font-family:'system-ui','-apple-system','BlinkMacSystemFont','Segoe UI',= 'Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial','san= s-serif';font-weight: 500;padding-right:24px;"> Type = </td> <td dir=3D"ltr" class=3D"light-text" sty= le=3D"font-family:'system-ui','-apple-system','BlinkMacSystemFont','Segoe= UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Arial'= ,'sans-serif'; color: #333333;"> Ticket <= /td> </tr> <tr> <td dir=3D"ltr" = style=3D"font-family:'system-ui','-apple-system','BlinkMacSystemFont','Se= goe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Neue','Ari= al','sans-serif';font-weight: 500;padding-right:24px;"> = Channel </td> <td dir=3D"ltr" class=3D"ligh= t-text" style=3D"font-family:'system-ui','-apple-system','BlinkMacSystemF= ont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell','Helvetica Ne= ue','Arial','sans-serif'; color: #333333;"> By Sample Ti= cket </td> </tr> <tr> = <td dir=3D"ltr" style=3D"font-family:'system-ui','-apple-system','Bl= inkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell',= 'Helvetica Neue','Arial','sans-serif';font-weight: 500;padding-right:24px= ;"> Priority </td> <td dir= =3D"ltr" class=3D"light-text" style=3D"font-family:'system-ui','-apple-sy= stem','BlinkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Ca= ntarell','Helvetica Neue','Arial','sans-serif'; color: #333333;"> = Normal </td> </tr> </tbo= dy> </table> <table dir=3D"ltr" style=3D"margin-top: 30= px; margin-bottom: 17px;"> <tbody> <tr> = <td dir=3D"ltr" style=3D"font-family:'system-ui','-apple-system','B= linkMacSystemFont','Segoe UI','Roboto','Oxygen-Sans','Ubuntu','Cantarell'= ,'Helvetica Neue','Arial','sans-serif';padding-left: 0px;"> = <a href=3D"https://webanfix.zendesk.com/agent/tickets/2" target=3D"_n= ew" style=3D"border-radius: 4px; height: 44px; background-color: rgb(31, = 115, 183); border-top: 14px solid rgb(31, 115, 183); border-right: 26px s= olid rgb(31, 115, 183); border-bottom: 14px solid rgb(31, 115, 183); bord= er-left: 26px solid rgb(31, 115, 183); text-decoration: none;"> = <span style=3D"color: white; font-size: 15px">View in Support</= span> </a> </td> </tr> = </tbody> </table> </td> </tr> </tbody> </t= able></bdo>This email is a service from Webanfix. 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